Updated Terms of Use

We believe that clarity is kind.

As a Client of Winter Star Holiday Lights, LLC (Winter Star) you are subject to our Terms of Use (“Customer Terms”). As a Client, you represent and warrant that you have the necessary authority to legally bind you and your Authorized Users (if any) to these Customer Terms. We are contacting you to let you know we’re updating these Customer Terms which will become effective on January 15th, 2025.

Considerations:

  • This is a legal notice.

  • As a current Customer, these terms will be effective beginning on January 15th, 2025 (and the prior version of our Terms of Service will apply until then).

Terms of Use

What We’re Updating:

COMMUNICATION

  • We agree to clear, professional, and mutually respectful communication and request the same in return. 

  • Please direct all concerns or inquiries to the Operations Manager, Tim Snedeker.

  • Preferred methods of contact include phone calls or emails. 

  • To ensure prompt a response, call, text or email us at (828) 280-4787 and  office@winterstarlights.com. 

PAYMENT POLICIES 

  • If the agreed upon scope of work and price in the quote/estimate has the potential to change once the installation has commenced it will be promptly communicated to the Client before the work is completed. 

  • We accept all Credit Cards, ACH, checks or cash.

  • The February deposit secures the Client's placeholder for the coming season’s installation. Any upgrades or changes can be discussed between February and September, adding the necessary dollar amount onto the Client’s final invoice.

  • A 3% service charge will be applied to the total installation amount on the Final Invoice transaction. If you wish to pay via cash or check your total will be discounted by 3%. 

  • Clients that upon repeated efforts to contact exhibit no response or interest in using our continued services thereby forgo their purchased materials to be reabsorbed by Winter Star.

INSTALL/TAKEDOWN PREFERENCES

  • Winter Star will make every effort to honor each Client’s desired install and takedown dates yet we reserve the right to install anytime after October 1 of the install season (greenery to be installed post November 1) and takedown anytime between January 1 and February 7 of the takedown season. We appreciate your patience and understanding.

SERVICE

  • Clients will be notified via email, phone call or text message of scheduled install/takedown date or date range. Inclement weather or unforeseen circumstances may cause delays or changes in the schedule and we appreciate your patience. If there is any scheduled landscaping/property/electrical work to be done during or around the holiday time please confirm with us.

  • Service for installation repairs, out bulbs, or at fault Winter Star issues will be included in the install/takedown fee, however repair for damage caused by acts of god (wind, rain, storms, etc..), animal interference or property management (landscaping/property/electrical work) will be billed at the hourly service call rate.

PROPERTY

  • If a gate or door code is needed, please provide it when scheduling. If special directions are needed to reach your home, please let the office know beforehand.

  • If you have pets that may be aggressive or skittish around strangers, we ask that you make sure to have them isolated from the team for the duration of the install. 

  • Please note that we are not liable for any pre-existing damages. Please let the office know if they need to be aware of any existing issues with the gutters, roof, windows or any other part of the property so that we can take extra caution to avoid any damages. Furthermore, we will notify the Client immediately after noticing any damages to the property that we come across while on the job.

  • A functioning outdoor GFCI outlet with the load carrying capacity of the lighting display is required. Should an electrical consultation be required we would be happy to provide one billed separately. 

  • Unless discussed and confirmed beforehand, we do not request that someone be home.

CALLBACKS

  • If you are unhappy with the work please let us know as soon as possible.

Have questions about the updates to our Terms of Use? Please contact us.